Terms and conditions

Thank you for your interest in using our website and purchasing our buffer tanks.

Information

We try to keep information and prices on this website up-to-date, but sometimes there may occur mistakes. Please take these as guidance and if you want to be sure, please contact us and consult your enquiry with us. Most of wrong orders are caused by lack of attention during the order. We are making great efforts to notice frequently recurring mistakes, but unfortunately we can not filter out all incorrect orders.

Placing order

You can place your order by:

filling out form you can find under Order now
contacting us and providing details by contact method you can find under Contact us

Subsequent amendments of and deviations from these Conditions of Business require the written confirmation by both parties to be effective.

Payment method

You can pay for your purchased products by:

Cash on delivery (if our own delivery is used)
Bank transfer or Paypal on proforma invoice

Shipping and delivery

Delivery time is a matter of agreement. We will let you know about delivery time in advance and you will have the option to refuse or change this delivery time. If, despite our agreement regarding the date and time of delivery goods, you for any reason fail to take over the products, you will be responsible for all associated costs for the transport of your buffer tank or any other products.

When taking over the goods, make sure you check them carefully and write down details of any missing items or damage in the document that you sign to haulier.

Return and Refund policy

Returns

In order to qualify for our refunds policy, all buffer tanks and accessories must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached.

We reserve the right to refuse to refund buffer tanks or accessories that are returned that are not in re-saleable condition. Items returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense.

Buffer tanks or accessories must be returned with your original receipt and be in the condition that they were purchased. Without a receipt we will exchange or refund in vouchers at the last known selling price.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you return a single item bought as part of a multi-buy discount offer (for example buy 3 for £30.00) you will be refunded the full price of the item less any discount given in the offer. If you return all the items purchased with the multi-buy offer discount you will refunded with the full multi-buy value.

To return your product, please contact us.

If you are sending an expensive item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your original method of payment or in case of a Cash on Delivery payment will be refunded by bank transfer within a certain amount of days.

Our privacy policy

The administrator of personal data sent through thermal-store.co.uk is Linszter Ltd.

Linszter Ltd process personal data that entities send through contact or order form or other contacts for the purpose of concluding or fulfilling the contract.

If an entity has forwarded or will forward to Linszter Ltd personal data of other persons, that entity is required to inform such persons about the processing of personal data to ensure the lawfulness of this processing. Otherwise, this entity is liable to Linszter Ltd for the damage caused.

For more information about how we process your personal data, to update your personal information and delete unnecessary personal information, contact Linszter Ltd through contacts on this site.